Privacy Policy - Drawstrings of Malibu

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Privacy Policy
Privacy Policy last updated January 14, 2006

Changes were made to address the requirements of California law related to certain disclosures to California residents. See changes below regarding "Your California Privacy Rights".

Secure Online Shopping

How do I know my personal and credit card information is secure?
You can feel safe shopping with drawstringsofmalibu.com. We use industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the order checkout process. Drawstrings of Malibu further guarantees that your online transaction will be secure, and that your credit information will be protected.

The DrawstringsofMalibu.com Security Guarantee.
We guarantee that your online transaction will be secure, and that your credit card information will be protected on drawstringsofmalibu.com. In the unlikely event that unauthorized charges are made on your credit card, through no fault of your own, resulting from purchases made on drawstringsofmalibu.com utilizing our secure servers, Drawstrings of Malibu will reimburse you for any and all amounts you are required to pay by the credit card issuer. Under federal law, your maximum liability for unauthorized use of your credit card is limited to $50, provided you promptly notify your credit card provider pursuant to its reporting rules and procedures.

Privacy Policy

At Drawstrings of Malibu your privacy is a priority.
At Drawstrings of Malibu we seek to provide products, services, and offers of value to you and your family. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal.

We also recognize and respect your privacy. Accordingly, we have procedures intended to ensure that your personal information is handled in a safe, secure, and responsible manner.

The Information We Collect

Whenever you shop in our stores, through our catalogs, or at drawstringsofmalibu.com, we obtain from you the information we need to complete your transaction. This information may include your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, it will include your account number.
If you choose to use or participate in one of our various services, promotions, programs, surveys, or clubs, we may collect additional information. For example, if you sign up for our gift registry service, we will ask you for information concerning the event and your gift selections.
From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

Using the Information We Collect
We use the information we collect for various purposes, including:

to complete your purchase transactions;
to provide the services you request;
to send you our catalogs and other offerings through the mail;
to contact you about the status of your store, catalog, or drawstringsofmalibu.com orders;
to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you;
to notify you of product recalls or provide other information concerning products you have purchased; and
to improve our merchandise selections, customer service, and overall customer shopping experience.

Information We Share with Others

Drawstrings of Malibu Family : We share the information we collect with affiliated companies and licensees (like the optical and photography departments in Drawstrings of Malibu stores) within the Drawstrings of Malibu family of businesses.
Service Providers : We provide information to other companies, including those within the Drawstrings of Malibu Family, to help us bring you the products and services we offer.
Third-Party Offers : We provide information to responsible outside companies we carefully select so they can let you know about those of their products or services we think might be of interest to you.
Others: On rare occasions, we may be required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Also, if the ownership of all or a part of a business within the Drawstrings of Malibu Family were to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner.

Your Choices Regarding the Use of the Information We Collect
If you prefer that we:

NOT share information about you with any of the companies outside the Drawstrings of Malibu Family that we have authorized to send you promotional information about their products or services;
NOT share your Drawstrings of Malibu account history information with affiliated companies within the Drawstrings of Malibu Family:

please write to us at Drawstrings of Malibu., P.O. Box 356, Shasta, CA. 96087, Attention: Customer Relations.
call us at (530) 229-0888.
Email us at info@drawstringsofmalibu.com.

We will make every effort to implement any choice you make as soon as possible.

Notice to California Residents - Your California Privacy Rights
In addition to other rights described in this Privacy Policy, a California resident with whom Drawstrings of Malibu has an established business relationship and about whom Drawstrings of Malibu has disclosed the resident's personal information (such as name, address, e-mail address, age, occupation, education) to third parties for the third-parties' direct marketing purposes during the preceding calendar year, shall have the right, subject to certain exceptions and our offering you the choice not to have your information shared as described above, to receive the following information within thirty (30) days' of receipt of the request:

A list of the categories of personal information disclosed to such third parties during the immediately preceding calendar year:
The names and addresses of such third parties that received the personal information during the preceding calendar year (if the nature of the business cannot be readily determined from the business' name, then the business name shall be provided);

All requests for such information must be in writing and sent to:

Drawstrings of Malibu., P.O. Box 356, Shasta, CA. 96087, Attention: Customer Relations.

Email Communications
You will receive promotional Email communications only if you have asked to receive such material.

Safeguarding the Information We Collect
Within the Drawstrings of Malibu Family, we protect against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. We also inform all Drawstrings of Malibu employees about their responsibility to protect our customers' privacy and give them clear guidelines for adhering to our own business ethics standards and confidentiality policies.

We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.

Updating Your Drawstrings of Malibu Contact Information or Checking the Status of Your Drawstrings of Malibu Account
You can update or correct your name, address, telephone number, or Email address by:

writing to us Drawstrings of Malibu., P.O. Box 356, Shasta, CA. 96087, Attention: Customer Relations
calling us at (530) 229-0888
Emailing us at info@drawstringsofmalibu.com

The Privacy of DrawstringsofMalibu.com Customers

Transaction Security
When you use the Drawstrings of Malibu Card or another credit card to make a purchase at drawstringsofmalibu.com, we use Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Making a credit card purchase online at drawstringsofmalibu.com is just as safe as making a credit card purchase over the telephone. But if you would prefer to use the phone, just call (530) 229-0888, and one of our customer service associates will gladly take your order-Monday thru Saturday, 9 am to 6 pm PST.

Our Use of Cookies
Drawstringsofmalibu.com regularly uses cookies. A "cookie" is a small file stored by your web browser on your computer's hard drive. Cookies allow us to recognize who you are when you arrive at our site by associating the anonymous identification numbers in the cookie with other information you as a customer have provided us. That customer information is stored on our secured database. At no time is your personally identifiable information (name, street address, credit card number) stored within one of our cookies.

Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speed your checkout process. We do not use the cookie to track your activity on sites other than those operated by Drawstrings of Malibu.

Accepting cookies through your web browser is your personal choice. You can still shop and purchase from drawstringsofmalibu.com even if you set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as exceptional a shopping experience as one that is specifically tailored to your needs.

Aggregate Information
We collect non-personal information about how users navigate through our web site. We aggregate this statistical information in order to improve our site, and we may share this information with our affiliates or other outside companies. This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.

Children's Privacy
We do not knowingly collect any personal information from children under the age of 13 on our web site. We will not knowingly collect personal information from teens 13 through 15 without disclosing how the information will be used and notifying the teens that they should obtain their parents' permission prior to submitting any personal information.

Links to Other Sites
While visiting drawstringsofmalibu.com, you may link to web sites operated by our business partners or other third parties, such as Chicagotheband.com, SurvNet.com or Jett.net. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Drawstrings of Malibu privacy policy. We encourage you to read that policy before submitting any personal information.

For assistance:

write to us Drawstrings of Malibu., P.O. Box 356, Shasta, CA. 96087, Attention: Customer Relations
call us at (530) 736-4226
Email us at info@drawstringsofmalibu.com